Meet Calvin Yin

ITG: What does a typical day at work look like for you?
CY: I am responsible for the South & East China Regional Team, as well as for the Energy, Chemical and Processing Segment Team. This means I work with teams in different locations and colleagues in a wide variety of roles, coordinating activities to serve our customers more efficiently. If I am not travelling to visit customers, a typical day for me
includes catching up on emails and calls, as well as tending to situations that need my attention.

ITG: How do you and your team support our customers in their daily business?
CY: My team is the first point of contact for our customers. This is very important to us and we work hard to provide first-class service in various areas that include engineering and logistics. We strive to maintain constant communication with our customers regarding projects, but also provide quick responses to inquiries coming in.

ITG: How do you interact with your colleagues globally to provide solutions for customers around the world?
CY: To provide the support and service our customers need and expect from Trelleborg, my team and I communicate with colleagues located in Customer Solution Centers around the world, not only in China. We work together with different manufacturing sites, as well as supply chain management and R&D.

ITG: What is your favorite thing about working in the Customer Solution Center in Shanghai?
CY: I like talking to people in person, so being at the Customer Solution Center allows me to have close contact with colleagues in our different departments. This is a welcome addition to talking virtually to my colleagues in other countries!

ITG: How would you describe Shanghai to someone who has never visited the city before?
CY: Shanghai is a modern, fashionable, open-minded, and multicultural city with a high consumption level and a fast paced lifestyle.