We understand the importance of privacy and we will always strive to protect your privacy and preserve the trust you place in us. We only collect and retain as much information as is necessary for us to provide you with our service, and whenever possible we disassociate any personally identifiable information from the data we retain. We will only share user data with 3rd parties if we are obligated to by law, or to the extent that it directly contributes to the services we provide (and with the proper precautions to protect personal information).

When using “Trelleborg AVS Apps ¹ (“App”) from TrelleborgAVS, 1 Hoods Close, Leicester, UK ("Trelleborg AVS", "we", us") we may process personal data about you.

This privacy notice ("Privacy Notice") sets out which personal data Trelleborg AVS collects when you are using the App, and for which purposes the personal data is processed.

Throughout this Privacy Notice the term "processing" is used to cover all activities involving your Personal Data, including collecting, handling, storing, sharing, accessing, using, transferring and disposing of information.

"Applicable Data Privacy Laws" means all legislation and regulations, including regulations issued by relevant supervisory authorities, protecting the fundamental rights and freedoms of individuals and, in particular, their right to privacy with respect to the processing of personal data that from time to time apply to Trelleborg AVS, including without limitation data protection laws and regulations implementing the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation) (the "GDPR").

"Personal Data" is defined as any information relating to an identified or identifiable natural person.

 

1. Why do we collect and process your personal data

Trelleborg AVS uses techniques as provided by Apple (iOS) & Google (Android) to collect information about you and your device when you use the App. The purposes for which we use the data include:

1. Optimize user engagement

When you use the App, we may collect and process your personal data to optimize the user engagement with the App in order to customize and enhance your experience. The following user permissions are requested on the App to facilitate further engagement. The list includes all the permissions which are present in the Apps from Trelleborg AVS and only some of them would be requested based on features integrated in the app.

• Full Network access
• Wi-Fi connections
• Storage
• Photos/Media/Files
• Location
• Device Identity
• Camera
• Microphone

Personal data processed for these purposes include:

• Email address
• System name
• System version
• Model
• Device
• Language
• Local Language

The legal basis for the above processing of your personal data is that the processing is necessary in order to fulfil our legitimate interest to optimize the user engagement and to customize and enhance your experience, article 6.1 f) GDPR.

2. Identify usage trends and compile statistics

When you use the App, we may collect and process your personal data in order to identify usage trends and for statistical purposes in order to better understand how the App is used. Personal data processed for these purposes include:

• Email address
• System name
• System version
• Model
• Device
• Language
• Local Language

The legal basis for the above processing of your personal data is that the processing is necessary in order to fulfil our legitimate interest to identify usage trends and to compile statistics, article 6.1 f) GDPR.

3. Provide you with administrative information

If you download the App we collect and process your personal data in order to send you administrative information, such as changes to our terms and conditions or other relevant information of relevance for the usage of the App. Personal data processed for these purposes include:

• Email address
• System name
• System version
• Model
• Device
• Language
• Local Language
• Reviews

The legal basis for the above processing of your personal data is that the processing is necessary in order to fulfil the user agreement with you by sending you administrative information, article 6.1 b) GDPR.

4. Provide you with basic functionalities of the App

When using the App, we collect and process your personal data in order to provide you with the App's basic functionalities, which enables you to use the App and its functions as intended. Personal data processed for these purposes include:

• Email address
• System name
• System version
• Model
• Device
• Language
• Local Language
• Reviews

The legal basis for the above processing of your personal data is that the processing is necessary in order to fulfil the user agreement with you, article 6.1 b) GDPR.

5. Answer your Questions and handle Feedback in General

The App may provide functionality for the user to communicate with us to ask questions and give feedback regarding the App. Were you to use such functionality Trelleborg AVS will process your personal data for the purposes of answering your questions and handle feedback from you. Personal Data processed for these purposes include:

• Email address
• System name
• System version
• Model
• Device
• Language
• Local Language
• Reviews

The legal basis for the above processing of your personal data is that the processing is necessary in order to fulfil our legitimate interest to answer questions and handle feedback from you, article 6.1 f) GDPR. If you do not provide information marked with * on the form, we will not be able to provide you with the requested service.

The legal basis for the above processing of your personal data is that the processing is necessary in order to fulfil our legitimate interest to create and manage your user account and fulfil the user account agreement with you, articles 6.1 b) and 6.1 f) GDPR. If you do not provide information marked with * on the form, we will not be able to provide you with the requested service.

6. Manage complaints relating to the App or its provided services and products

The App may allow you to provide us with complaints relating to the functions or the services and products provided through the App. Were you to provide us with a complaint Trelleborg AVS will process your personal data for the purposes of investigating, managing and replying to your complaint. Personal data processed for these purposes include:

• Email address
• System name
• System version
• Model
• Device
• Language
• Local Language
• Reviews

The legal basis for the above processing of your personal data is that the processing is necessary in order to fulfil our legitimate interest of investigating, managing and replying to your complaint, article 6.1 f) GDPR. If you do not provide information marked with * on the form, we will not be able to provide you with the requested service.

7. To make sure you pick the right hose for your fluid, Trelleborg Fluid Handling Solutions mobile app will recommend the most appropriate products you need based on chemical resistance.  

From a list of over 1200 chemicals, including various concentrations, this app shows all the possible solutions available from the standard Trelleborg hose catalogue.
Personal data processed for these purposes include:

• E-Mail

The legal basis for the above processing of your personal data is that the processing is necessary in order to fulfil the agreement with you by sending you the ordered products or providing the requested services, article 6.1 b) GDPR. If you do not provide information marked with * on the form, we will not be able to provide you with the requested service.

8. Comply with legal obligations

Trelleborg AVS processes personal data in order to comply with legal obligations, such as book-keeping and tax obligations. Personal data processed for these purposes include:

• First Name
• Last Name
• Phone Number
• Address
• City
• Zip code
• Country
• E-Mail
• Company
• Job title
• Additional Comments

The legal basis for the above processing of your personal data is that the processing is necessary for Trelleborg AVS compliance with legal obligations, article 6.1 c) GDPR.

9. Establish, exercise and defend legal claims

Trelleborg AVS may process your personal data for the purposes of establishing, exercising and defending legal claims in the unlikely event of a dispute. Personal data processed for these purposes include:

• First Name
• Last Name
• Phone Number
• Address
• City
• Zip code
• Country
• E-Mail
• Company
• Job title
• Additional Comments

The legal basis for the above processing of your Personal data is that the processing is necessary in order to fulfil our legitimate interest to establish, exercise and defend legal claims, article 6.1 f) GDPR.

 

2. For how long we keep your personal data

Trelleborg AVS will retain personal data for the period necessary to fulfil the purposes outlined in this privacy notice unless a longer retention period is required or permitted by local law to which Trelleborg AVS is subject. We are using the following criteria to establish our retention period:

(i) as long as we have an ongoing relationship with you (either as an individual or in your capacity as employed by one of our corporate customers, suppliers or co-operations partners);

(ii) as required by legal obligations to which Trelleborg AVS is subject (such as tax and accounting obligations); and

(iii) as advisable in light of our legal position (such as applicable statutes of limitations).

 

3. Disclosure and transfer of personal data

1. Group companies

Trelleborg AV may disclose personal data processed to other companies within the Trelleborg group. Trelleborg AVS has made sure to apply appropriate safeguards to your personal data in case any such transfer of your personal data within the Trelleborg group by entering into an intra-Group Data Transfer Agreement, implementing the European Commission Standard Contractual Clauses to any such transfer.

2. Data processors acting on behalf of Trelleborg

Moreover, Trelleborg AVS may disclose personal data to external parties, such as vendors and service providers processing personal data under the instructions of Trelleborg AVS. Where such disclosure entails transfers of Personal Data outside the EU/EEA, Trelleborg AVS will ensure that European Commission Standard Contractual Clauses have been entered between the transferring Trelleborg AVS entity and the receiving external party. Alternatively, other safeguards will be put in place prior to such transfers.

3. Other Recipients

Trelleborg AVS may disclose personal data to courts and external counsels in order to exercise, establish or defend legal claims and to fulfil ours and your legitimate interest to have disputes settled by competent courts.

 

4. Security

We will ensure that the access to your personal data is accurately secured by applying appropriate safeguards, depending on the circumstances considering the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risk. In support of this commitment, we have implemented appropriate technical, physical and organizational measures to protect your personal data against unauthorized or accidental destruction, alteration or disclosure; misuse; damage; theft or accidental loss; or unauthorized access.

 

5. Your rights

1. Right of rectification

Trelleborg AVS will take steps in accordance with applicable data privacy laws to keep your personal data accurate, complete and up to date. If you identify that any personal data related to you is inadequate, incomplete or incorrect, you are entitled to have the personal data corrected.

2. Right of Access

You may request confirmation whether or not personal data is processed and if that is the case access to your personal data and additional information such as the purposes of the processing. You are also entitled to receive a copy of the personal data undergoing processing. If the request is made by electronic means the information will be provided in a commonly used electronic format if you do not request otherwise.

3. Right to object to certain processing

You may object to processing of your personal data processed on the basis of a legitimate interest, on grounds relating to your particular situation and to processing for direct marketing purposes. If you have opted to receive a subscription by email each email will include an easily accessible opt-out function where you may de-register from further communication.

4. Erasure

You may have your personal data erased under certain circumstances such as when your personal data it is no longer needed for the purposes for which it was collected.

5. Restriction of processing

You may ask us to restrict the processing of your personal data to only comprise storage of your personal data under certain circumstances such as for example when the processing is unlawful, but you do not want your personal data erased.

6. Withdrawal of consent

You have the right to at any time withdraw your consent to processing of personal data to the extent the processing is based on your consent.

7. Data portability

You may ask to receive a machine-readable copy of the personal data processed on the basis of your consent or on the basis that the processing is necessary in order to perform an agreement with you, and which personal data have been provided to Trelleborg AVS by you (data portability) and ask for the information to be transferred to another data controller (where possible).

8. Complaints to the supervisory authority

You always have the right to lodge complaints pertaining to the processing of your personal data to the competent data protection authority if so, provided under applicable data privacy laws using the following link: https://www.cnil.fr/en/home.

 

6. Controller Contact information

If you have any questions or concerns regarding the processing of your personal data or wish to exercise any of your rights, or obtain a copy of the safeguard mechanisms put in place to protect your personal data in case of any transfer, please contact Trelleborg AVS on the contact details set forth below.

Trelleborg AVS,
1 Hoods Close

Leicester

UK

7. Appendix 1 – Apps covered under this Privacy Policy

• Mountfinder Pro (IOS, Android)