Our first SuperSealer for the New Year is Maria de Lourdes Landeros - or Lulu as she prefers to be known. Located in sunny Tijuana in Baja California, Lulu shares information about her job, the challenges she faces and her passion for mathematics. Read on to find out more.
Who are you?
My name is Maria de Lourdes Landeros but everybody calls me "Lulu", as it is shorter and easier to pronounce. I am 50 years old and a Customer Service Executive for Trelleborg’s pipe seals operation in Mexico.
How long have you worked in this position and what are your key duties?
I’ve been working in this position for 14 years - four years in my previous job and six as an employee of Max Seal.
My key duties include generating invoices for the pipe seals operations in the Americas. I also customize sales reports and send order updates to our Mexican customers.
How long have you been with Trelleborg and what do you like about working with Trelleborg?
I’ve been with Trelleborg for about four years, since the acquisition of Max Seal, and I would say that it has been a real life experience. It has been really satisfying getting to know people from the other business units and divisions and sharing the same goal - "make this a better place to work". I also really like how I am motivated and given the tools to carry out my daily basic duties more efficiently. This is a unique characteristic of working with Trelleborg that I love -- that they provide all I need to do my job better every day.
What are the key challenges you face in your job?
This is a really fast paced environment and it demands that every employee in customer service chain is accurate in what they do. This is because every time one of us makes an error, it can result in a number of issues, which we then have to spend precious time trying to deal with. This challenge also makes good relationships between colleagues vital. We have to be patient and inspire each other to work harder and in the best possible way. Sometimes, it can be difficult but we have good people in our team and when we can learn from our past experiences, we can overcome do things even better in the future.
How is work in your area evolving and how are you dealing with it?
The numbers don’t lie: our business is growing. This means that we need to be prepared for more orders and we need more effective ways of doing what we do right now. Usually when I face a new challenge, I look up related innovative materials on YouTube and apply what I learn to the task. Being open to suggestions allows me to be faster and more efficient in my job.
What do you do in your free time?
I really enjoy spending time with my two daughters. I like sewing, knitting and my family says that I’m a very good cook. Right now, however, I spend most of my free time trying to finalize my Bachelor’s Degree in Teaching Mathematics online. Some Saturdays I teach algebra to young girls and boys that have trouble understanding the basics - that is an activity that I’m really passionate about.