When he’s not enjoying the great outdoors, our SuperSealer for September is busy bringing Trelleborg’s solutions to customers across the Americas. He shares his vision for a digital sales platform for pipe seals and discusses why being a market innovator can sometimes prove challenging.
Who are you?
My name is Tim Sparrow. I’m Director of Sales at Trelleborg Pipe Seals for the Americas region and I’m based in Milford, USA.
How long have you worked in this position? What are your key duties?
I’ve been in my current role for about a year now. My core responsibility is to grow our repair and new seals business in the Americas. I’ve been building and developing a great team of sales experts, and technical support and customer service managers to help me do this. I also work closely with our global team overseas on coordinating product launches, tradeshows and marketing events.
How long have you been with Trelleborg? What do you enjoy most about working here?
I joined the company in the summer of 2016, so I’ve been here about two years overall. What I like most about Trelleborg are our leading-edge products. From our integrated gaskets to our Main-to-House lateral lining system (MtH), I always know that I can approach our customers with innovative and differentiated solutions – and that makes my job a lot easier!
What are the biggest challenges you face in your job?
One of the key challenges we’re facing in North America is finding ways to build awareness of our pipe rehabilitation technologies. This market is undeveloped and evolving, and many specifying engineers don’t know where to turn to reduce I&I in their systems. While there are a number of solutions out there, we strongly believe in a ‘comprehensive approach’ to rehabilitating pipe systems. Because there’s no established ‘industry-standard’ approach to I&I reduction, it means we often have to rely on our existing case studies to convince engineers about the effectiveness of our technology.
"The pipe rehabilitation market is underdeveloped and evolving.
Many specifying engineers don't know where to turn to reduce I&I in their systems"
How do you see your business area developing in the future? How are you preparing for this?
The world is becoming more and more digital – customers today want to be able to find all the information they need online. It’s critical that we continue developing our online content availability over the coming years, and we’re also exploring ways to enable people to buy from us online. At the same time, procurement is becoming increasingly centralized, especially when it comes to the new seals market. We will need to develop systems that make it easier for customers to do business with us.
What do you enjoy doing in your free time?
I love the outdoors, and I try to spend as much time outside the house as possible. Luckily, New Hampshire is a great place for people like me – skiing, hiking and kayaking are just some of my favorite pursuits. Traveling is another passion of mine, which is great because there is a lot of it in my job!
"The pipe rehabilitation market is underdeveloped and evolving. Many specifying engineers don't know where to turn to reduce I&I in their systems"
Director of Sales at Trelleborg Pipe Seals for the Americas
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