Based in new officeTrelleborg Pipe Seals in Costa Rica is our “SuperSealer” of the month and Customer Service Manager for the USA, Canada, Central and South America, Marcela Rodríguez.
Who are you?
Marcela Rodríguez, 39, Customer Service Manager for Plastic Pipe Seals in the USA, Canada, Central and South America.
How long have you worked in this position and what are your key duties?
I have been serving our customers in this position since 2009. My duties include ensuring that our supply chain is in line with the requirements of our customers. To put it another way: we work hard to make sure our customers are satisfied and that the product that they require is available and delivered on time and in the best possible quality.
To help us do this, we keep a close eye on our markets and analyse their trends so that we are always prepared to meet demand for products.
What do you like about working with Trelleborg?
Working with Trelleborg has given me a sense of stability in my professional accomplishments. I am also very passionate about what we do. I enjoy my relationships with my customers and working with our internal team to ensure that we accomplish our goals and satisfy our customers.
Tell us about the new Costa Rica office.
We opened our new office in Costa Rica last year and my team and I were involved in almost every aspect of setting up the office; from selecting the location to picking new furniture and setting up the phone system.
It was a very exciting time and we enjoyed completing the project as it was a wonderful opportunity to create a great new home from which we can work to service our valued customers.
Looking forward: how can Trelleborg maintain its edge?
For the future, I would say that we have to continuously improve our service to current customers and ensure their satisfaction. We also have to work hard to incorporate new customers as well as offer them new and innovative products so that they can, in turn, add value to their customers.
What do you do in your free time?
My family is very important to me and I dedicate my free time towards taking care of my two young kids. I also enjoy walking and the outdoors when time permits. Costa Rica has many great places to visit and we enjoy spending time in the mountains or by the beach.
Launched in August 2016, our “SuperSealer” series of profiles hopes to showcase the human faces behind the successful operations of Trelleborg Pipe Seals. Check back here for a new profile every month!