Area Sales Manager for France (West) and our “SuperSealer” profile of the month, Jean Jacques Merour, shares about the key challenges facing professionals like him to the importance of being customer-focused in today’s business environment.
Who are you?
Jean Jacques Merour, 56, Area Sales Manager for Trelleborg Pipe Seals.
How long have you been with Trelleborg Pipe Seals and what are your key duties?
I have not always been with Trelleborg Pipe Seals . I actually began my career with Forsheda, in the Shaft Seals division, more than 27 years ago.
In my current position, which I have held for about four years, I am responsible for the western region of France. Within this territory, I am responsible for the sales of all of our products, including concrete and plastic seals for Original Equipment Manufacturers (OEMs), and for our distribution network.
What are the key challenges you face in your job?
The challenge for me today is to continue to build relationships with new and existing customers.
How do you think the business in your area is going to evolve in the future? How are you preparing for this?
There are real opportunities to win even more business and increase market share.
Our innovative products and our continuous presence on the field makes Trelleborg a significant and recognized business partner. We have been able to demonstrate our ability to train our own staff, as well as share our technical and field expertise with our other European colleagues. This engages our customers and creates interest in our products.
Why is being customer-focused so important?
In the business of selling, the customer is a priority. My goal is to partner and guide customers in choosing the best solution for their business - and for the group.
To do this, one needs to first analyze and understand what the client needs.
By doing this, and proposing not only solutions but also all the services that can come along with these solutions, one can build strong and long lasting relationships.
What do you do in your free time?
I cannot stay still without doing something so I bought a holiday home on the seaside in La Rochelle last year. I spend much of my free time renovating and rebuilding it. From the floor to the roof, I try to do everything myself - but more for pleasure than out of necessity!