Our SuperSealer of the month is Steve Tracy, Customer Service Representative for Trelleborg’s pipe seals operation in Milford in the U.S.
Who are you?
Steve Tracy, 55, Customer Service Representative.
How long have you worked in this position and what are your key duties?
I’ve been with Trelleborg for the past eight years, ever since Trelleborg acquired us, but I’ve actually worked in this position for about 21 years -- although the role itself has changed quite a bit during that time!
I am not only responsible for taking orders for Trelleborg’s Kor-N-Seal product line and rehab products line, I also help customers find the best solution for their particular situation. I principally deal with customers in North America, although I have experience in helping customers in Europe, Australia, New Zealand, South America, Japan and the Middle East.
What is your experience working at Trelleborg?
The thing I like best working at Trelleborg is that I get to be involved in many different product lines. I also enjoy getting to communicate with customers all over the world and meeting people from different parts of the company.
What are the key challenges you face in your job?
Technology has sped everything up, including customer’s expectations and demands for answers and results. This requires quite a lot of juggling and prioritizing on a daily basis. Gone are the days of just taking orders over the telephone or the occasional faxed order!
How do you think the business in your area is going to evolve in the future and how are you preparing for this?
The Kor-N-Seal product line has a well-established customer base and we are focused on keeping them happy while trying to establish new users.
The rehab market is growing considerably due to North America’s aging infrastructure and the introduction of the Epros line here. We are therefore working on maintaining and growing our customers for rehabilitation products.
What do you do in your free time?
I am a High School basketball official and that keeps me very busy for a good portion of the year. I also enjoy sampling craft beers and cheering on my two favorite sports teams: the Boston Red Sox baseball team and the New England Patriots American football team!